Submeter

With field staff located throughout the United States, NWP Submeter is just the team you need to keep your metering investment operating at peak performance providing maximum return.

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NWP Submeter is dedicated to the successful installation and management of submetering systems. The team has the experience and resources to support customers with metered properties, either through ad hoc service requests or NWP’s recurring Maintenance Assurance Plan (MAP).  NWP Submeter, helps:

DRIVE UTILITY COST RECOVERY
Submetering allows NWP to allocate utility charges to residents based on actual consumption, helping you recover several hundred dollars per unit in annual operating expense.

INCREASE PROPERTY VALUE
Because submetering is a capital investment, it builds directly into the value of your property.

GAIN RESIDENT SUPPORT
Residents appreciate the assurance that they are being charged based on actual consumption.

CONSERVE VALUABLE RESOURCES
Industry reports show that submetering stimulates water conservation: submetered properties use 20-30% less.

LEVERAGE EQUIPMENT AND INSTALL COST
NWP offers low-interest financing options that let you leverage meter/install costs against resident utility payments.

New construction

A construction site has many moving parts. At NWP Submeter, we realize that we are just one of many subcontractors moving on and off your site. We hold closely to our commitments on deliverables, installation and integrative milestones because it is not only critical to delivering a superior submetering system, but to the completion of your entire project delivering on time and on budget.

Within days of contract approval, your NWP Submeter’s project manager will schedule a planning call with you. Within this call you will receive an introduction to our team and an outline of the milestones necessary to deliver your submetering job on time and with excellence. We confer and assign delivery dates corresponding directly with your schedule. These dates will drive the project.

To ensure a successful NWP installation:
We work with builders, developers, owners and managers at all stages, planning through building approvals to completion and operation. Unlike many of the other subs, NWP is around long after the construction crews are dismantled and gone, and the multifamily property is occupied. By way of submeter servicing and resident billing, our vested ground-up knowledge of the site and its submeter system continues to bring a return throughout its operation through our historic view.

Key steps to new construction include:

  • Review construction plans to ensure proper submeter integration with project
  • Provide necessary fittings (tubes, couplings) in advance of the installation
  • Maintain contact with the site superintendent and project manager throughout construction ensuring seamless phased delivery by building, group, or as required
  • Specify, based on the site plan, where key equipment such as repeaters should be placed and where outlets are needed for optimum performance

Time installation to correspond with COs and resident move-ins with sufficient time to process and begin resident billing cycle

NWP supports multiple submeter systems and equipment including the following:

Electronics (Data Communications)

Meters

Remote Controllers – CA

Retrofits

A fully-occupied multifamily community cannot have operational disruptions or projects that inconvenience residents. Proper submeter retrofitting begins with good communication and seamless installation workflows. Because NWP Submeter is within a family of companies including the country’s largest multifamily billing provider, we carry a first-hand knowledge of resident-facing programs, and the necessary intricacies to building the highest resident satisfaction.

Within days of contract approval, your NWP Submeter’s project manager will schedule a planning call with you. Within this call you will receive an introduction to our team and an outline of the milestones necessary to deliver your submetering retrofit on time along with transparent and courteous resident communication. We confer and assign delivery dates corresponding directly with your schedule. These dates will drive the project and assist us in provided advance notices on all progress along the way.

To ensure a successful NWP retrofit:
Our uniformed onsite teams all wear clearly-identifiable name tags and present identification when onsite. NWP Submeter is expert at retrofit campaigns with as little disruption to a property operations and residents as possible. As an arm of the country’s largest multifamily billing service, we wholly understand apartment operations and the importance of resident satisfaction. It is the core of our retrofitting installation processes. You will be advised at multiple points of impending contacts with residents whether it’s the day of installation or the first billing cycle. NWP Submeter prides itself on no surprises.

Key steps to retrofit projects include:
Work with the local building inspectors to obtain all necessary building permits Schedule the completion of the installation work while minimizing impact on residents Coordinate closely with the property manager and maintenance manager NWP supports multiple submeter systems and equipment including the following:

Electronics (Data Communications)

Meters

Remote Controllers – CA

Easy installation: All in the process

Within days of contract approval, your NWP Submeter project manager will schedule a planning call with you. Within this call you will receive an introduction to our team and an outline of the milestones necessary to deliver your job on time and with excellence. We confer and assign delivery dates corresponding directly with your schedule. These dates will drive the project.

As deemed appropriate, weekly calls may be scheduled to keep you informed of trigger events such as material deliveries to the site, milestone completion, field questions, change orders, and distribution of resident notices (if units are occupied) in advance.

Once the NWP Submeter team has gone through all checks and balances, making certain your system is perfectly operating and ready to deliver, a final sign-off on the project will mark the close of the installation including lien waivers.

To ensure a successful NWP installation, we deliver:

  • Detailed scope of work for your project.
  • Dedicated project manager as the key point of contact.
  • A senior executive project manager when multiple properties are installed simultaneously.
  • Regulatory review of the property prior to billing verifying equipment, ensuring proper regulations are followed and that required documents are filed.
  • Site survey and acquisition support is also available

Meter Assurance Plan (MAP)

NWP’s Meter Assurance Plan (MAP) delivers quality service and piece-of-mind, knowing that your communities’ submetering investment is protected and guaranteed to operate efficiently, while ensuring maximum results for your resident billing and utility cost recovery program.

Through MAP, NWP’s field technicians service 500+ communities with submetered systems installed at small, medium and large portfolios. No matter what meter type or program level, all service remains true to the highest standards of operation:

  • Communities are notified in advance of every visit, via both email and phone calls, with several reminders to ensure that the property is ready and residents are informed about the planned service.
  • After each service, a post-visit report is sent to the property providing a summary of the work completed in each unit and recommendations for any next steps.
  • Several special reports are provided on a regular basis, including Leak Detection Alerts, Meter Health Analysis, Portfolio MAP Tracking, and Post-Visit Reports.
  • NWP has explicit standards for its field service team. Our team members are easy-to-identify in uniform with company name tags.

Protect your investment. Get your communities signed on with Meter Assurance Plan today. Choose from 3 service levels:

Standard

  • Quarterly community visits
  • Electronics/RF parts (transmitters, repeaters, data collectors)
  • Added visits if meter health falls below 95%
  • Leak detection program

Deluxe

  • MAP Standard plus meter replacement (up to 5%)

Premium

  • Community visits every 60 days
  • Battery, electronics/RF parts replacement (transmitters, repeaters, data collectors) as needed
  • Added visits if meter health falls below 97%
  • Meter replacement (up to 5%) may be added to this service level
  • Leak detection program

Additional MAP Options

  • Upgrade from Inovonics Frequency Agile technology (obsolete systems)
  • California 10% Annual Meter Charge-outs (to comply with Weights & Measures)

Leak detection

NWP Submeter’s leak detection program can be implemented with any submetering system whether it is a remotely read system, using the Internet or dial-up telephone, or a manually read system. The program is based on proactive alerts which trigger only when usage has been flagged with a “Warning” or “Extreme” status and provides specific recommendations for actions to be taken based on the level of concern. Meter reads may be analyzed hourly or at even more frequent intervals for consistent usage during ‘off-hours’ to identify and notify customers about issues within hours of the initial occurrence.

The program will allow property staff to proactively monitor high water usage, reduce utility expense, and promote a “go green” environment by conserving precious resources while reducing costs and increasing resident satisfaction.

All properties already utilizing NWP’s Meter Assurance Plan (MAP) will now automatically receive the leak detection service at no additional charge.

FACT:
While broken pipes can cause major damage and result in significant expense, studies show most unresolved leaks are caused by dripping faucets or faulty toilet flappers.

  • A dripping leak consumes 15 gallons per day or 450 gallons per month.
  • A 1/32 inch leak consumes 264 gallons per day or 7,920 gallons per month.
  • A leaking toilet can consume one half gallon per minute or 21,600 gallons per month.

HOW TO DETERMINE IF YOU HAVE A WATER LEAK:
Locate your water meter. Turn off your main shut-off valve (usually located before your water meter). If you do not have a main shut-off valve, turn off all water fixtures. Your water meter should have a small red or black “leak indicator” wheel on the face of the meter. If indicator is spinning while all water fixtures are turned off, you have a water leak.

HOW TO SEARCH FOR A WATER LEAK & RESOLUTIONS:
If you have a main shut-off valve, start by turning it back on. Check for small drips on all showerheads and faucets. Old and worn out washers are usually the cause of showerhead and faucet leaks and are easily replaceable.

Check your toilet for leaks by simply removing the tank lid and drop in several drops of food coloring. Wait 8-10 minutes. If the food coloring appears in the toilet bowl, you have a water leak. Old and worn out toilet flappers are usually the causes of toilet leaks and are easily replaceable.