NWP’s comprehensive utility management platform makes it easy to manage your multifamily portfolio’s utility recovery and conservation program.Learn More
Products and services are backed with best-in-class support functions. Regulatory compliance, 7 days a week customer service and ongoing professional development are just a few of the added benefits of being an NWP customer.Learn More
NWP enables multihousing owners, operators and fee managers to reduce costs, recover utility costs spent on residents behalf and grow their portfolios based on services that convert expenses into reliable revenue streams and provide operating cost reductions. For more than two decades, NWP has worked alongside its multifamily housing customers and their residents to save them money and encourage resource conservation.
I enjoy working with NWP because the relationship is a partnership. We tackle issues together and work as a team to find the best way of doing things. NWP is invested in providing the best service to our organization and ensures that the communication remains in place to make this happen.Lori Hanson Director, Project Management and Performance
NWP helped us increase cost recovery by $2.2M over the past 4 years.Mary Nitschke Director of Ancillary Services
NWP is a strong strategic partner. Our account representative in particular is focused on delivering excellent customer service and subject matter expertise.Wes Winterstein Vice President, Utilities Management
We made the strategic decision to hire NWP as our utility billing partner and outsourced the utility payment processing of our accounting department for 60,000 units in 18 states. The expertise that NWP brings to our companies with their billing platform and regulatory knowledge in each state has helped us stay at the forefront of utility consumption and recovery.Mark Copeland Asset Manager
NWP continues to treat our properties and employees like we are one of their biggest clients. The account representatives are responsive and do account reviews to make sure your properties and portfolios are recovering what was budgeted. They also look for other opportunities to capture potentially lost fees from vacant electric or water & sewer charges. NWP continues to lead the market in utility management and submeter technology.Gabrielle Gonzalez Vice President, Property & Asset Management
We have had a great experience working with NWP. Our transition went smoothly and you have always been available to answer all of our questions. Thank you for doing such a great job!Cary Green Community Manager
Just wanted to say how much I appreciate your great customer service. You have always been very helpful with any questions or requests we have had. It has been wonderful having you as our rep here at Oak Forest and we look forward to continuing to work with you and NWP in the future. Thanks again!Corrie Lowdermilk Assistant Community Manager
I have enjoyed working with NWP. I feel that we get the reports promptly with all the information needed and the billing process runs smoothly.Miki Bowling Community Manager
I just wanted to thank you for always being available, being consistent, and dedicated to true customer service. I’m sure you assist numerous people throughout our company and others, but the prompt response and individual attention you provide definitely plays a huge role on the satisfaction of not only ourselves but our neighbors as well!Abdon Santiago Assistant Property Manager
I have been working with NWP for the past three years. I am an apartment manager, and as such, I have quite a lot of contact with my NWP representative by e-mail and sometimes by phone. I would like to say that I could not be happier with the service I have received! The two representatives that I have worked closely with have always been very professional and a pleasure to work with. Any inquiries that I send (and I do send a lot because of the nature of my business, people are always moving in and out) are always answered promptly and courteously. I cannot tell you how much I appreciate the quick response I always receive from Ron!
I would not hesitate to recommend NWP’s services because I have always received the highest quality service from them.Mary J. Ornelas Residential Manager
I really appreciate the time and consideration you give when I contact you with problems I encounter here at Thickett. It is so important to have someone that communicates well. All the information you provide in billing our residents is easy to obtain and understand. I appreciate your service and look forward to working with you in the future.Mary Thodosoff Property Manager
The training was informational and I felt like I thoroughly understood how to maneuver through the NWP website. Customer service is always helpful with any questions I may have. Thank you!Staci Hasman Community Manager