Testimonials

Carmel Partners

I enjoy working with NWP because the relationship is a partnership.  We tackle issues together and work as a team to find the best way of doing things.  NWP is invested in providing the best service to our organization and ensures that the communication remains in place to make this happen.

Lori Hanson Director, Project Management and Performance

Prometheus Real Estate Group

NWP helped us increase cost recovery by $2.2M over the past 4 years.

Mary Nitschke Director of Ancillary Services

Bell Partners

NWP is a strong strategic partner. Our account representative in particular is focused on delivering excellent customer service and subject matter expertise.

Wes Winterstein Vice President, Utilities Management

WestCorp Management Group

We made the strategic decision to hire NWP as our utility billing partner and outsourced the utility payment processing of our accounting department for 60,000 units in 18 states. The expertise that NWP brings to our companies with their billing platform and regulatory knowledge in each state has helped us stay at the forefront of utility consumption and recovery.

Mark Copeland Asset Manager

J.C. Hart Company, Inc.

NWP continues to treat our properties and employees like we are one of their biggest clients. The account representatives are responsive and do account reviews to make sure your properties and portfolios are recovering what was budgeted.  They also look for other opportunities to capture potentially lost fees from vacant electric or water & sewer charges. NWP continues to lead the market in utility management and submeter technology.

Gabrielle Gonzalez Vice President, Property & Asset Management

Thickett Apartments

I really appreciate the time and consideration you give when I contact you with problems I encounter here at Thickett. It is so important to have someone that communicates well. All the information you provide in billing our residents is easy to obtain and understand. I appreciate your service and look forward to working with you in the future.

Mary Thodosoff Property Manager

Oak Forest

Just wanted to say how much I appreciate your great customer service. You have always been very helpful with any questions or requests we have had. It has been wonderful having you as our rep here at Oak Forest and we look forward to continuing to work with you and NWP in the future. Thanks again!

Corrie Lowdermilk Assistant Community Manager

The Highlands Condominiums

I have been working with NWP for the past three years. I am an apartment manager, and as such, I have quite a lot of contact with my NWP representative by e-mail and sometimes by phone. I would like to say that I could not be happier with the service I have received! The two representatives that I have worked closely with have always been very professional and a pleasure to work with. Any inquiries that I send (and I do send a lot because of the nature of my business, people are always moving in and out) are always answered promptly and courteously. I cannot tell you how much I appreciate the quick response I always receive from Ron!

I would not hesitate to recommend NWP’s services because I have always received the highest quality service from them.

Mary J. Ornelas Residential Manager

Bell Quarry Hill

The ease of navigating the NWP website, as well as, the continued online training courses, provide myself and my team with the information we need to keep our days running smoothly. I also would like to personally thank you, Maria, for your timely responses to my calls and the gathering/submission of information that you provide to me when asked. It’s nice to work with a company that prides themselves on true Customer Service!

Heather Barnett Community Manager

Catalina Apartments

The training was informational and I felt like I thoroughly understood how to maneuver through the NWP website. Customer service is always helpful with any questions I may have. Thank you!

Staci Hasman Community Manager

Hickory Creek Apartment Homes

I have enjoyed working with NWP. I feel that we get the reports promptly with all the information needed and the billing process runs smoothly.

Miki Bowling Community Manager

Bell Valley Ranch Apartments

I wanted to communicate that both my team and I have received exceptional service from Maria. The response time to any requests have been immediate and informative. I appreciate all of the effort, time and energy that Maria has put into helping us with our very confusing trash situation and billing questions. Maria is breath of fresh air to work with, and I appreciate all of her tireless efforts to make our billing seamless!

Kelli Cone Community Manager

Sierra Vista

Donna has been great working with. She has been apart of The Green team for sometime now and goes beyond for her clients. Anytime that I am needing her to do a task, she is right there to help me or my residents out.

She has even put on a meeting to the Tustin portfolio (those that have NWP) so that we all could get on the same page. If any of us needed to have training, she has been there for that as well.

I am glad to have Donna apart of my team.

Sherrie Poncsak

Aspen Court Apartment Homes

I have called Maria and every time she has answered and been extremely helpful. It is always a pleasure knowing that she is a call away!

VaSean Giddings Community Manager

Bell Partners

NWP has provided us with the tools to produce clear and concise billing to our residents as well as giving us, as managers, the tools to maximize utility collections.

Thomas Morgan Community Manager

The Reserve at Mayfaire

We have had a great experience working with NWP. Our transition went smoothly and you have always been available to answer all of our questions. Thank you for doing such a great job!

Cary Green Community Manager

Orchard Glen Apartments

I just wanted to thank you for always being available, being consistent, and dedicated to true customer service.  I’m sure you assist numerous people throughout our company and others, but the prompt response and individual attention you provide definitely plays a huge role on the satisfaction of not only ourselves but our neighbors as well!

Abdon Santiago Assistant Property Manager

Cupertino Park & City Center

Thank you so much for the Great service that you are providing us here at CCC-CPC.

Rodger F. Waldorf Property Manager

Waterford Place

I have worked with Sak Sopheak not only with Prometheus but with the company I was with previously. Sal has always provided great and prompt service. He is helpful and efficient in responding to nay needs we have at the property. I am satisfied with the service he provides for our property.

Jennifer C. Rood Assistant Property Manager

Cypress Pointe Apartment Homes

Maria Neuzil and NWP have always been so quick to respond to any issues, questions, or concerns that we have.  They are very professional and I feel as though they truly care about assisting us with our needs!

Madren Irvine Community Manager

Crosswinds Apartment Homes

NWP offers a wide range of reports to ensure that we have the necessary information at our fingertips. Maria Neuzil has been very helpful and patient with walking us through certain reports, as well as insuring we are utilizing their website to its full potential.

Amanda Maye-Gengarelly Assistant Community Manager

Cape Harbor Apartments

Maria is very responsive to our needs here at Cape Harbor. She has always responded to any questions or concerns within hours instead of days, and always with ease and efficiency. She has always been a pleasure to work with professionally, and is definitely and asset to the NWP organization.

As far as NWP, we are very happy with our services. We are able to pull bills efficiently and quickly which is a wonderful service.

Thank you so much!

Shannon Meyers Assistant Community Manager

Sierra Vista

Donna has been great working with. She has been apart of The Green team for sometime now and goes beyond for her clients. Anytime that I am needing her to do a task, she is right there to help me or my residents out.

She has even put on a meeting to the Tustin portfolio (those that have NWP) so that we all could get on the same page. If any of us needed to have training, she has been there for that as well.

I am glad to have Donna apart of my team.

Sherrie Poncsak

Bell Channelside

What I like most about NWP is the convenience. It is so convenient having your charges uploaded for you every month.  The website is easy to navigate and it makes it really simple to do a number of tasks. I also enjoy the people. They are always there for you if you need any sort of explanation or help.

Casey Loudermilk Assistant Community Manager