Utility Management

NWP’s utility management solution is a best in class suite of products and services designed specifically for multifamily portfolios.

Resident Billing

Utility billing services is NWP’s full service resident billing, payments and reporting solution.

Our utility cost recovery and conservation solution provides everything required to initiate and manage a utility cost recovery program. This program is designed specifically to help multifamily portfolios encourage conservation and recover utility expenses incurred on behalf of residents.

Committed to accurate and on-time billing, NWP leads the multifamily industry processing approximately one million bills per month. Solution highlights include:

  • Resident billing specific to property needs
  • Resident ePay electronic payments
  • Automated electronic data exchange (EDE) between NWP and property management systems
  • Regulatory compliance assistance
  • Comprehensive analytics and reporting tools
  • Superior 7 days a week customer service for portfolios, properties and residents

Recover an average of $420 per unit per year for water, sewer and trash

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NWP’s premier billing platform provides configurable options and allows for convergent or utility billing only statements, post card utility billing (with privacy seal), and full service utility billing and collections processing.

Convergent billing
Convergent billing through Resident OneBill provides a statement bill to the resident detailing their allocated utility charges, and also includes line items for rent, amenity fees, balance carry-overs and any other charge or fee reflected in their resident ledger for the month. Each resident remits the full amount of the bill directly to the property management office. NWP invoices the property for its billing fees.

Utility billing only
Utility billing only services sends a postcard bill with a privacy seal to the resident, detailing their allocated utility charges. Each resident remits their utility payment directly to the property management office. NWP then invoices the property for its billing fees.

Bill only with statement
This version of our utility billing only services sends a full statement detailing residents allocated utility charges and bill messages. Each resident remits their utility payment directly to the property management office. NWP then invoices the property for its billing fees.

Read, bill and remit
Read, bill and remit services provides a statement to the resident detailing their allocated utility charges only, however, each resident remits their payment to NWP, either online through our electronic payment processing program or by mail. NWP then transfers the funds into the property’s bank account, less the billing fees.